![]() ![]() This direct communication while you work provides comforting visibility to your client while you root out anything that’s potentially malicious or contains unwanted bundled software or unnoticed bloatware. This brings up a convenient chat window that lets you share links, answer quick questions, or even send and receive files to hasten the troubleshooting process. ![]() Once you have control of your partner, you can press the default hotkey (F1) to chat with the client. You’re in direct control of the computer in question, expediting the process and helping your client faster. No more having to screen-share and explain where to click, or no more sitting idle and asking the status of progress bars or download times. Once the issue resolves, the end-user can toggle off remote control by simply closing out of UltraViewer.įrom the perspective of technicians from software companies, once your client sends you the ID and password displayed, UltraViewer will let you support your clients quickly and without the hassle of repeated queries and commands. The end-user sends an auto-generated ID and password to whomever to allow remote access. UltraViewer is a faster and more convenient approach to technical assistance, eliminating the need for travel entirely, and minimizing the amount of time spent with a PC operating below capacity. Those days are thankfully gone: Immediate remote assistance The process was slow, frustrating, and oftentimes expensive. Before remote tools like UltraViewer, when a computer suffered from a software glitch or malware, it would have to be taken to tech support manually. Each technician can host up to 15 sessions at a time.While remote control of a computer is useful in more ways than one, the main draw for downloading UltraViewer is for IT. Supporting staff can easily switch between their customers’ monitors. GoTo Resolve also allows you to receive and send files in live or unattended sessions, install updates, apply patches, and more. They can easily access customers’ system information, including software and hardware configurations. ![]() GoTo Resolve allows users to quickly start a support session from a browser or desktop app of their choice. Agents can connect to any unattended machines whenever they want to resolve issues. The software offers much-needed freedom to support staff, enabling them to take care of remote servers and computers even when the end user is not present. Technical agents can instantly convert their chat or call support into an online support session. It allows technicians and IT managers to access and control their end users’ computers in order to resolve issues quickly. ![]() GoTo Resolve (a.k.a GoToAssist) is a remote support management software that helps businesses to deliver remote support to their customers at any time, wherever they are. It's about saving time and money, and boosting efficiencies across the company, just like these Rescue customers.show more It's about more than tackling tech issues. Rescue scales to deliver flexible, reliable remote support no matter how big the business is or how fast it grows. Securely connect to any PC, Mac or mobile device on any network from anywhere at anytime. Web-based remote support without pre-Installed software for PC's, Mac's and smartphones. The Banking standard TLS 1.2 technology protects the computer from any unauthorized access.show more It compresses and transfers image data between computers smoothly. About performance, DeskRT is a smart codec that forms the very foundation of the software. Users can easily connect from everywhere on any device using unattended access. It’s the perfect app for software vendors or app developers who can offer remote support and monitoring to solve customer issues from a central office. Users can enjoy the best experience with 60 fps on local networks and most internet connections. AnyDesk can be run on platforms like Windows, MacOs, Linux, FreeBSD, iOS or Android with no extra charges. It allows users to provide amazing customer service and fast solutions from any location. It ensures reliable remote desktop connections so that users can work seamlessly without wasting any time. The only enterprise remote support tool you need for industrial-grade remote control, desktop sharing, online meetings, network monitoring, malware protection, and secure file transfer between computers.show moreĪnydesk is a secure and intuitive software that helps connect a computer from anywhere and anytime. This is the only tool you will ever need to keep all your computers, servers, and devices at your fingertips. TeamViewer is a remote desktop tool with the world’s largest and fastest remote connection network. ![]()
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